Privacy Policy

Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Credit card information and billing details
• Passport or government-issued ID information
• Loyalty program membership details
• Special requests and preferences
• Communication history with our staff

Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Location data (with your consent)

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing hotel reservations
• Providing hotel services and amenities
• Processing payments and billing
• Communicating about your stay and our services
• Personalizing your experience
• Marketing and promotional communications (with consent)
• Compliance with legal obligations
• Improving our services and website functionality

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Reservation management systems
• Customer service and support
• Marketing and analytics
• IT services and security

Legal Requirements

We may disclose your information when required by law, legal process, or to:

• Comply with government regulations
• Protect our rights and property
• Ensure guest and staff safety
• Prevent fraud or illegal activities

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing systems
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie settings through your browser preferences.

6. Your Privacy Rights

Under applicable privacy laws, you may have the right to:

• Access and review your personal information
• Correct or update inaccurate information
• Delete your personal information
• Restrict or object to certain processing
• Data portability
• Withdraw consent for marketing communications

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records as required

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

11. Contact Information